Return & Refund Policy for Kandy Koncessions
Last updated: August 15, 2026
We want you to be happy with your order. Because we sell a food product, some of the terms below are different from a typical returns policy, and we have tried to explain why.
1. Food Products Cannot Be Returned
Freeze-dried candy is a consumable food item packed in sealed, resealable bags. For health and safety reasons we cannot accept the return of any product once it has been opened, and we cannot resell returned food. This does not affect your rights where an order arrives damaged, incorrect or incomplete.
2. Damaged, Incorrect or Missing Items
If your order arrives damaged, if you receive the wrong item, or if something is missing, contact us within 7 days of delivery and we will put it right. Please include your order number and a photograph of the item and its packaging, which helps us resolve it quickly and improve our packing.
Depending on what you would prefer and what we have in stock, we will send a replacement or issue a refund to your original payment method.
3. Unopened Products
If you have simply changed your mind and the product is still sealed and unopened, contact us within 7 days of delivery. Where we are able to accept a return, the item must be unused, in its original packaging and in a resealable condition. Return shipping is paid by the customer, including on orders that shipped free.
4. Canceling an Order
If your order has not yet shipped, contact us as soon as possible and we will cancel it and refund you in full. Once an order has shipped we are not able to cancel it.
5. Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take a few business days for the money to appear in your account. We will let you know once a refund has been sent.
6. Out of Stock Items
Occasionally an item sells out or does not pass our quality check after an order is placed. If that happens we will contact you before shipping to offer a replacement flavor or a refund.
7. Allergies and Ingredients
Our products are made from confectionery that may contain or be produced alongside milk, soy, wheat, peanuts, tree nuts and other allergens. If you have a food allergy, please contact us before ordering. We cannot accept returns on the basis of taste preference or ingredient content that was available before purchase.
8. Fundraising and Event Orders
Fundraising programs and event bookings are arranged individually and are covered by the terms agreed at the time of booking rather than by this policy. Please contact us with any questions about an existing arrangement.
9. How to Reach Us
To start a return, report a problem with an order, or ask a question:
- Email: info@kandykoncessions.com
- Contact form: kandykoncessions.com/contact
By placing an order with Kandy Koncessions you agree to this Refund and Returns Policy. If we update it, the revised version will be posted on this page.